The Effect of Implementing of Six Sigma Approach in Improving the Quality of Higher Education Institutions in Bahrain
The main important issue in education curriculum currently is best quality in higher learning. The stakeholders and the growing competitive environment has have increased the demand for higher quality. Previously, Six Sigma has successfully been applied in the product and service improvement in the field of business, but still, this concept has not yet been adopted in the higher education. This study outlined the models that can be adopted by improving the quality of higher learning by applying this concept. Applying the six sigma principles, for instance, the continuous improvement, reduction in waste, and process improvement apply closely to the accreditation agencies and the higher education institutions missions. The study used the questionnaire instrument to collect the data randomly from a sample of (357) respondents representing the general staff of higher education institutes at Kingdom of Bahrain. It has been established that majority of the institutions (56.7 per cent) use six sigma model in improving quality. They invest in communicating the quality objectives to the employees. This is important as communicating quality objectives and the modalities of attaining them are important to the institution. Study recommended ensuring that there is elaboration and well-communicated quality policy, and it is essential to be known by all stakeholders.
J. Lu, C. Laux, & J. Antony. (2017 Jun). Lean six sigma leadership in higher education institutions. Internationl Journal of Productivity and Performance Management, 66(5), 638–650.
K. Kavčič & D. Gošnik. (2016 Oct). Lean six sigma education in manufacturing companies: The case of transitioning markets. Kybernetes, 45(9), 1421–1436.
V. Sunder M. & S. Mahalingam. (2018). An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions. International Journal of Quality & Reliability Management, 35(10), 2157–2180.
M. Singh & R. Rathi. (2018 Dec). A structured review of Lean Six Sigma in various industrial sectors. Interenational Journal of Lean Six Sigma. Available at: https://doi.org/10.1108/IJLSS-03-2018-0018.
M. N. Mishra. (2018 Dec). Identify critical success factors to implement integrated green and Lean Six Sigma. International Journal of Lean Six Sigma. Available at: https://doi.org/10.1108/IJLSS-07-2017-0076.
S. A. Hutton, K. Vance, J. Burgard, S. Grace, & L. Van Male. (2018 Jul). Workplace violence prevention standardization using lean principles across a healthcare network. International Journal of Health Care Quality Assurance, 31(6), 464–473.
B. R. R., V. S., & A. P. (2018 Mar). ISM and Fuzzy MICMAC application for analysis of Lean Six Sigma barriers with environmental considerations. International Journal of Lean Six Sigma, 9(1), 64–90.
W. H. Alkunsol, A.-A. A. Sharabati, N. A. AlSalhi, & H. S. El-Tamimi. (2018 Oct). Lean six sigma effect on Jordanian pharmaceutical industry’s performance. International Journal of Lean Six Sigma, 10(1), 23-43.
S. A. Albliwi, J. Antony, & S. A. H. Lim. (2015). A systematic review of lean six sigma for the manufacturing industry. Business Process Management Journal, 21(3), 665-691.
Flatten, T. C. et al. (2011). A measure of absorptive capacity: scale development and validation. European Management Journal, 29(2), 98–116.
W. P. Vogt. (2010). Data collection. SAGE.
R. Iyede, E. F. Fallon, & P. Donnellan. (2018 Aug). An exploration of the extent of Lean Six Sigma implementation in the West of Ireland. International Journal of Lean Six Sigma, 9(3), 444–462.
A. Hadi-Vencheh & A. Yousefi. (2018 Oct). Selecting six sigma project: A comparative study of DEA and LDA techniques. International Journal of Lean Six Sigma, 9(4), 506–522.
S. U. Pathiratne, A. Khatibi, & M. G. Md Johar. (2018 Oct). CSFs for six sigma in service and manufacturing companies: an insight on literature. International Journal of Lean Six Sigma, 9(4), 543–561.
A. Blitz. (2018 Oct). Corporate life and death: Who succumbs, who survives during disruption?. Journal of Business Strategy. Available at: https://doi.org/10.1108/JBS-07-2018-0122.
A. Thomas, J. Antony, C. Haven-Tang, M. Francis, & R. Fisher. (2017 Jun). Implementing lean six sigma into curriculum design and delivery – A case study in higher education,” International Journal of Productivity and Performance Management, 66(5), 577–597.
M. F. Suárez-Barraza & F. G. Rodríguez-González. (2018 Dec). Cornerstone root causes through the analysis of the Ishikawa diagram, is it possible to find them?. International Journal of Quality and Service Sciences. Available at: https://doi.org/10.1108/IJQSS-12-2017-0113.
R. Sreedharan V., V. Sunder M., & R. R. (2018 Nov). Critical success factors of TQM, six sigma, lean and lean six sigma. Benchmarking: An International Journal, 25(9), 3479–3504.
G. Tortorella, P. A. Cauchick-Miguel, & P. Gaiardelli. (2018 Nov). Hoshin kanri and A3: A proposal for integrating variability into the policy deployment process. The TQM Journal, 31(2), 118-135.
E. van Kemenade & T. W. Hardjono. (2018 Nov). Twenty-first century Total Quality Management: the Emergence Paradigm. The TQM Journal, 31(2), 150-166.
Copyright (c) 2019 International Journal of Engineering and Management Research
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.