Preparation of QMS Manual and its Implementation - A Case Study

  • Apoorwa Nag
  • Kapil Soni
Keywords: QMS, ISO Standard, Quality Management

Abstract

ISO standards of 9000 family assist in designing and implementing quality management system in an organization. QMS increases the efficiency and effectiveness of organization's ability to meet customer, statutory and regulatory requirements applicable to the product and the organizations own requirements. It also helps in systematic planning, organizing, monitoring and verifying of the process thus reducing needless capital, increasing productivity, ensuring quality in process & product.

In this thesis a quality management system manual and the necessary formats are prepared for a company which is not ISO certified, taking them a step closer to certification process. The manual is prepared as per the requirement of ISO 9001.2008 standard and the company’s scope. ISO 9001.2008 and ISO 9000.2005 standards were referred for the preparation of the manual, where ISO 9000 states the fundamentals and vocabulary of QMS and ISO 9001 states the requirements in quality management system. ISO 9001 is the only certifying standard in ISO 9000 family. These standard guides the organization in implementing, maintaining, monitoring, improving QMS to meet the customer, statutory & regulatory requirements. Via visiting the organization, understanding the organizations scope of work, process and procedures adopted in the firm, collecting the required documents & data and integrating these process, procedures and formats a Quality manual is prepared. By implementing the manual, adopting the procedures and documenting the process and progress the performance of the organization can be improved. If interested the organization can go ahead with certification process after fully implementing ISO process.

Downloads

Download data is not yet available.

References

Dr. Daw Alwerfalli, Dr. Aslihan Karatas & Muteb Alshammari. (2016). Application of quality management systems (QMS) in construction industry. Proceeding of International conference on Industrial Engineering and Operations Management, 257-264. Available at: http://ieomsociety.org/ieomdetroit/pdfs/136.pdf

Jeevana Mayuran & Sepani Senaratne. (2015). Documentation management based on ISO for construction industries in developing countries. Journal of Construction in Developing Countries, 20(2), 81–95.

Mohd. Noor Sudin, Mat Naim Abdullah, & Mohd. Hanaffi Ayop. (2008). The capability of a construction project team in the implementation of a quality management system. Quality Management System in Malaysian Construction Industry, 14-24. Available at: http://eprints.utm.my/id/eprint/27775/1/MatNaimAbdullah2008_TheCapabilityofaConstructionProjectTeamintheImplementation.pdf

Trigunarsyah Bambang, Willar Debby & Coffey Vaughan. (2011). An empirical study of applying ISO 9001 elements in large size Indonesian contractors. 6th International Conference on Construction in the 21st Century, 1-8. Available at: https://eprints.qut.edu.au/45711/2/45711.pdf

S. Thomas Ng, Ekambaram Palaneeswaran & Mohan Kumaraswamy. (2008). Costs and benefits of ISO9000-based quality management systems to construction contractors. The Australasian Journal of Construction Economics and Building, 8(2), 23-29.

Behnam Neyestani. (2016). Effectiveness of quality management system (QMS) on construction projects. Available at: https://mpra.ub.uni-muenchen.de/76754/1/MPRA_paper_76754.pdf

Zeng, S.X., Wang, H.C., Tam, C.M. & Deng, Z.M. (2004). Upgrading quality of housing construction in China contractors’ vis-a-vis supervisors’ views, International Journal for Housing Science and its Applications, 28(3), 187-200.

Liu, A.M.M. (2003). The quest for quality in public housing projects: a behaviour-tooutcome paradigm. Construction Management and Economics, 21(2), 147-158

Chin, S. Kim, K., & Kim Y.S. (2003). A process-based quality management information system. Automation in Construction, 13(2), 241-259.

Published
2018-06-30
How to Cite
Apoorwa Nag, & Kapil Soni. (2018). Preparation of QMS Manual and its Implementation - A Case Study. International Journal of Engineering and Management Research, 8(3), 181-183. https://doi.org/10.31033/ijemr.8.3.24
Section
Articles