[1]
Fevi Syaifoelida, M.A.M Megat Hamdan, A.A Fikry, M.R Eqwan and Iszmir Nazmi 2019. The Qualitative Measurement towards Organizational Behaviour by using Kano Method, CRM and ServQual. International Journal of Engineering and Management Research. 9, 6 (Dec. 2019), 91-97. DOI:https://doi.org/10.31033/ijemr.9.6.16.