Fevi Syaifoelida, M.A.M Megat Hamdan, A.A Fikry, M.R Eqwan and Iszmir Nazmi (2019) “The Qualitative Measurement towards Organizational Behaviour by using Kano Method, CRM and ServQual”, International Journal of Engineering and Management Research, 9(6), pp. 91-97. doi: 10.31033/ijemr.9.6.16.