International Journal of Engineering and Management Research 2021-01-13T06:56:21+0530 IJEMR Journal Admin Open Journal Systems <p style="text-align: justify;">International Journal of Engineering and Management Research (IJEMR) is a "PRINT &amp; ONLINE" double-blind&nbsp;<a href="">peer-reviewed&nbsp;</a>"Bi-monthly" refereed journal focusing on theories, methods and applications in all the fields of Engineering and Management subjects.</p> <p style="text-align: justify;">IJEMR is an international academic journal which gains a foothold in INDIA, Srilanka, Bangladesh, Nigeria, China, Indonesia and opens to the world. We focused to publish papers/articles on all Management, Computer Science &amp; Engineering, Mathematical Science &amp; Engineering, Agriculture Engineering, Information Technology, Mechanical Engineering, Electronics Engineering, Electrical Engineering, Computer Applications, Civil Engineering and other related topics.</p> An Empirical Study on Food and Beverage Service Quality and Customer Satisfaction in Star Graded Hotels in Dambulla 2021-01-05T06:43:46+0530 Bandara WMAH Dahanayake SNS <p>The hotel industry is one of the integral constituents in the flourishing tourism industry and is extremely competitive. In this competitive arena, service quality has become a crucial success factor in maintaining hotel standards. A strong, sustainable, outstanding service industry requires good service quality standards.&nbsp; However, due to the intangible nature of service products, measuring service quality is substantially challengeable than measuring the quality of physical products. Hence, this study attempts to investigate the impact of food and beverage service quality on customer satisfaction in the star graded hotels. Dambulla is one of the major tourist destinations in Sri Lanka, has been identified as the study area. A total of 150 foreign departure tourists who have visited three and above star graded hotels in the respective area were selected through a convenient sampling technique. A widely accepted SERVQUAL model was utilized to ascertain the findings. Primary data were collected through a self-administered structured questionnaire. Descriptive, frequency, Pearson correlation, and multiple regression analysis were conducted to analyze data using SPSS. The results reveal that there is a positive significant impact of tangibility, reliability, responsiveness, assurance of food and beverage service quality on customer satisfaction in the star graded hotels in Dambulla area. On the contrary, empathy shows that there is no impact on customer satisfaction. Moreover, tangibility is the most influential service quality attribute that affects customer satisfaction. Thus, the authorities must pay their attention towards improving the tangible evidence such as staff attires and appearance, aesthetic upkeep of interior and exterior, and provide reliable service for their guests with greater customer care.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Technological Advancements in E-Commerce and Customer Relationship Management 2021-01-05T06:44:57+0530 A. Dhanalakshmi Xu Hui Roopini. R R. Supriya <p>In the recent past, for any business to be successful it is essential to acquire, serve and retain customers. The number of users of commercial purposes has led to increased demand for E-Commerce in the global market. There has been a remarkable progress in E-Commerce due to globalization and technological advancements which led to sustainable quantum of business at affordable price. Technologies used in E-Commerce includes: <a href="">Augmented Reality: The Future of E-Commerce Stores</a>, <a href="">Artificial Intelligence: Improving E-Commerce services and Optimizing Customer Experience</a>, <a href="">Voice Search</a>, <a href="">Chatbot</a>, <a href="">Blockchain Technology: A Faster, Safer and More Transparent</a> used as <a href="">E-Commerce Payment System</a>, <a href="">Security</a> and <a href="">Supply chain management</a>. This paper focuses on the evolution of E-Commerce, development of CRM initiatives, leading E-Commerce companies, technological advancement in E-Commerce: E-Commerce platforms and service providers; software and tools used in E-Commerce and recent trends in E-Commerce and CRM in streamlining the CRM process thereby minimizing the cost of CRM.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Port Efficiency and Supply Chain: Implication for Bangladesh 2021-01-05T06:44:30+0530 Sukanta Sen Md Akramuzzaman Shaikh Anis Mohammad Tareq Mohammad Shahedul Islam Wang Xuefeng <p>Port and supply chains are closely connected to each other as a port is considered as an important node of the global supply chain. Sothe efficiency level of port has an impact on the performance of supply chain operations. Chittagong port is the principal seaport of Bangladesh and it provides a major gateway to the outside world. The cost of doing business is increasing as a result of the inefficiency in the main seaport of the country. In this paper, an effort has been taken to examine the efficiency of Chittagong Port and the causal factors of inefficiency. The impact of inefficiency at Chittagong port on the supply chain of Bangladesh has also been identified. To do this, at first a relationship has been built between port efficiency and supply chain in respect of Bangladesh.</p> <p>Relevant data has been gathered through extensive review of the literature, field surveys, interacting with top management of different business entities such as shipping agency, freight forwarder, logistics companies, exporter, importer as well as Government regulatory and monitoring bodies using both the structured and unstructured questionnaires.</p> <p>The study has revealed that theinefficiency at Chittagong port causes serious consequences on the supply chain of exporter and importer and lead to loss and disruption of trade and ultimately incur extra costs and time. This paper, therefore, recommends a substantial infrastructure improvement to Chittagong port along with other related measures in order to facilitate the supply chain of exporter and importer.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Study of Role of Financial Institution in Financial Inclusion 2021-01-05T06:44:41+0530 Ishan Khatri Prarthana Fabyani Chehak Rajgarhia Sejal Murarka <p>India is one of the largest growing economies in the world. Financial inclusion is providing financial services at an affordable rate to all people. It comes into existence in the year 1950 establishment of Reserve Bank of India. There are various incentives which have been undertaken to increase financial inclusion in India. With the nationalization of commercial banks. And the formation of NABARD Self-help Groups and Kisan credit bank. After 2000, the schemes like Swavalamban swabhiman have been launched to increase its role.</p> <p>The schemes by government of India like PMJDY and Startup India schemes.</p> <p>Financial inclusion helps in forming cashless economy and increase capital formation and increase economic growth of the country. It provides business and growth opportunities to the Intermediaries. This system also provides affordable services to the poor and played a vital role in improving country financial services.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Concept of Grip Assistive Braking on Four Wheelers 2021-01-05T06:45:38+0530 David Jebaraj B Sharath Prasanna R Karthikeyan V Maheshwar D <p>Braking systems in all the segments of vehicles seems to be one of the most crucial developing systems. Many research and developments are carried out in terms of braking of a vehicle in order to enhance the braking efficiency and reduction in stopping distance. This article depicts the concept of assistive braking on four wheelers where we elaborately describe the Braking distance, Thinking distance and Stopping distance after which our concept of braking is proposed with all the technical aspects along with the various components and its efficiency in our real time use. This research article mainly focuses on technical aspects that aim to reduce the reaction time and reflex actions of the driver which in turn is used as a factor to reduce the stopping distance of the vehicle. Various types of biological reactions by a human are observed and then a particular muscular reaction is chosen as a source of intimation for our braking system. When an object is spotted by the driver, the reflex action takes place via a receptor, sensory neurons, spinal cord and from where the muscular reaction takes place. A unique steering with an array of grip sensors is designed and incorporated also with various functions of the vehicle but for this instance, we mainly focus on braking assistance of the vehicle. Thus the unique steering wheel plays the role of connection between vehicle and the driver.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Blockchain based Real Estate using Smart Contracts 2021-01-05T06:45:50+0530 Ryan Fernandes Andrew Fernandes Himani Jawale <p>In today’s world global real estate investments have taken over more than twice the size of the stock market. Even after the dominance of the real estate market there are still a less number of investors due to liquidity and global access to sensitive or critical information. Due to various flaws in security in the current system, the tenants and owners are barely satisfied. The main focus of this paper is to incorporate the use of blockchain in the current real estate market and represent the facilities and advantages it can give to the real estate market. Blockchain based real estate is better because each block contains a cryptic hash of the previous record, a timestamp and transaction data which makes it difficult to forge documents and sensitive information of the investor. Another advantage of blockchain is that it is resistant to any type of data modification.&nbsp; Blockchain technology can sort out the security issues and forgery incidents that are faced by the real estate market. Also blockchain provides much meaningful assets and insights to the real estate market at a reasonable and stable-priced market. The proposed solution for the selected problem statement is Tokenizing real estate assets refers to a process in which a property owner can offer digital tokens that represent a share of their property. Using a blockchain to track these investments, with each transaction being time-stamped and immutable, makes it possible to limit the risk of fraud.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Public Work Engineering Leadership Challenges in Covid-19 Era: A Boss, A Manager, or A Leader 2021-01-05T06:46:01+0530 Thewodros Geberemariam <p>Although remote working is not new, it has never been deployed on such a massive scale in a short period as it has been in the current situation. Owing to Covid-19, organizations that never relied on a remote workforce have been forced to operate in a virtual environment. Hence, many public work directors and leaders currently find themselves utilizing unusual channels to engage deeply with stakeholders and employees virtually. This makes the task of leading, operating, planning, organizing, directing, and coordinating various activities of the Public Works Department more complicated. Every day, demonstration of great leadership is required in an almost exclusively virtual workplace to recognize and reward great performance and address performance challenges by making difficult, authentic, and empathetic decisions. Leaders are also required to be context-sensing communicators having a “perfect pitch” when communicating with a different audience in various situations. This article&nbsp; focuses on leaders’ transition from leading in the office to leading in a remote environment in the Covid-19 era and discuss leader–team dynamics through the lens of “transitioning from a boss or a manager to a leader” by making aggressive efforts to view the landscape through the eyes of the people they lead, coach, support, and inspire.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Breast Cancer Detection 2021-01-05T06:46:22+0530 Soni Ahirrao Vinanti Bhoeer Shivani Patil Himani Jawale <p>Breast Cancer is highly predominant in women in today’s world. It starts in the breast during the initial stages and spreads to other areas of the body after some period of time. Breast cancer is the second-largest disease leading to the death of women. The disease is curable if detected early enough. Breast Cancer Application monitors the abnormal growth of breast cells during the early stages. They are often diagnosed during the advanced stages of breast cancer. It is the second most diagnosed cancer in women, affecting one in every eight women. Our project comprises two modules, first consists of an application with user login and self-test examine section where and the second section consists of identifying benign and malignant cells. The second section will be used by doctors' side for the detection of abnormalities of breasts as early as possible by providing the user screening data set. It contains Machine Learning techniques for the classification of malignant and benign tumors. There are more treatment options and a better chance of survival. If breast cancer is detected during the early stages then there is a 93 percent of higher survival rate in the first five years.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research IIoT Framework for SME level Injection Molding Industry in the Context of Industry 4.0 2021-01-05T06:46:32+0530 W.D. Madhuka Priyashan Navod Neranjan Thilakarathne <p>The Internet of Things (IoT) is a hype topic for nearly a decade now. Broadly growing, millions of devices get direct access to the Internet provides plenty of applications such as smart homes or mobile health management. This trend can also be found in the industry where IoT components hardened for these environments are introduced, called Industrial IoT (IIoT) devices which can be either sensors or actors, as well as mobile equipment such as smartphones, tablets, and smart glasses. Consequently, mobile communication becomes universal in smart factories. IIoT devices provide massive data on temperature, pressure, machine states, etc. But still, most of the SME level industries in the Asian region are new to these technological advancements. They still operate their facilities ith conventional setups without absorbing the new opportunities which are presented by IoT.</p> <p>In the plastic injection molding industry, process parameters perform a significant role in the quality of the output product. During the manufacturing process, these process parameters have to deal with various factors such as quality and type of materials, requirement tolerance levels of the output product, Environmental conditions like temperature and humidity, etc. Injection molding has been a challenging process for many SME level manufacturers to produce products while meeting the quality requirements at the lowest cost. Most of them are unable to reach the global market in the injection molding industry due to the non-availability of the proper methods to determine the process parameters for injection molding. During production, quality characteristics may differ due to drifting or shifting of processing conditions caused by machine wear, environmental change, or operator fatigue. By determining the optimal process parameter settings productivity and quality will increase while reducing the cost of production.</p> <p>In this paper, we suggest an Industrial IoT framework that can develop for small- and medium-sized enterprises (SMEs) level industries to optimize their production facility. With the presented framework SME level industries can start to inherit IoT devices into their production floor to manage and monitor production parameters in real-time while improving the quality of the production.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Usability of Online Banking in India during Covid-19 Pandemic 2021-01-05T06:46:43+0530 Mayank Jindal Dr. Vijay Laxmi Sharma <p>Covid-19 is a virus developed in 2019 from the corona family virus. It is spreading across the world since Dec 2019 by the close contact of an infected person or fomites of Covid-19. It developed naturally in Wuhan (An State of China) or possibly develop by China research center “Wuhan Institute of Virology”. It is spreading very fast across the world. World Health Organization and most countries including India it has declared a pandemic. People can protect themselves by this pandemic by maintaining social distance. But the basic need (Food and Medicine) is important for continuo their life and in it the transfer of money plays an important role. Online banking can make the transaction through an electronic basis without the exchange of any tangible commodity with maintaining social distance. Online banking is the modern concept of banking in which people can do some banking activities (like Transfer cash transfer and in the account, Check Bank Balance, Payment of Bills, Phone recharge and etc.) through using the Internet in their phone, computer. One of the most important features of online banking is that it can totally operate electronically basis without the exchange of any tangible commodity and it has made it an important tool to protect from the pandemic. The purpose of this study is to assess the contribution of online banking to stop the pandemic of Covid-19. A survey has been done to achieve the objectives of this paper. It is found that online banking playing an important role in the Covid 19 period to protect the people. People felt completely safe from the COVID 19 virus in the online payment of bills and recharge of prepaid mobiles and dish T.V.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Deep Sea Port and the National Development: Perspective of Bangladesh 2021-01-05T06:47:05+0530 Anis Mohammad Tareq Md Akramuzzaman Shaikh Sukanta Sen Professor Wang Xuefeng <p>The deep sea port development as an economic infrastructure influences positively on the growth of a country. The economic history of Britain, Netherlands, and Singapore, known as the maritime powers in the world, undoubtedly proves the important role of ports played in the development of their economies. Establishment of a deep-sea port has become strategically very critical for Bangladesh considering its potential impact on the development and economic growth of the country.Port economics and macroeconomics are closely related.So changes in port traffic or operation and port organization has a significant impact on national economy especially on the hinterland. This study, therefore, has focused on the importance of deep seaport in the national development of Bangladesh. Moreover, the paper gives an overview of a deep seaport and national development in respect of Bangladesh.The study also&nbsp; indicates the effect of a deep seaport on national development. At the end, this study states some recommendations for the establishment of the deep sea port.Those Includes-Studies on the selection of strategic location, details investigation of hinterland connectivity, the decision on investment and proper planning etc.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Exploring the Level of Computer Literacy for Candidates in Higher Education: ICDL Programme at Bahrain Polytechnic 2021-01-05T06:47:16+0530 Hana Alqaidoom Fatima Wali George K. Toworfe <p>Bahrain Polytechnic is a Higher Education technical institution established in 2008 (by Royal Decree No. 65 for the year 2008). Its main mission is to supply the Bahraini economy with a skilled Bahraini labour force aiming to contribute to economic growth and diversification. The Polytechnic ensures that its values of excellence, learning and innovation are achieved by designing curricula that meet international standards as well as national and individual needs through continuous consultations with the industries and international education institutions. The development of computer and technological literacy is a significant predictor for success in the workplace and is also one of the key skills that the polytechnic provides through its programmes to students and faculty. This paper explores how computer literacy and skills are acquired by educators and students through International Computer Driving License (ICDL) tools employed at Bahrain Polytechnic. The study also considers the challenges that hinder learners from completing the requirements of ICDL.&nbsp; If adequate numbers of faculty and students have already learned basic computer skills, then the question facing the polytechnic is if computer literacy should continue to be taught at all levels. To answer this question, ICDL tests were administered to ascertain the computer literacy level of existing faculty and students. The results of the tests will determine which ICDL tests students and faculty should be placed on in order to address their computer literacy needs.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research CFD Port Flow Simulation of Air Flow Rate in Spark Ignition Engine 2021-01-05T06:47:27+0530 SMG Akele C. Aganama E. Emeka Y. Abudu-Mimini S. Umukoro Okonkwo Raymond <p>In the early stages of development of internal combustion engine (ICE), limitations such as speed, range, and lifespan led to series of researches resulting in the reduction or elimination of these limitations. Combustion in ICE is a rapid and controlled endothermic reaction between air in oxygen and fuel which is accompanied by significant increase in temperature and pressure with the production of heat, flame and carbon particle deposits. This combustion process is a phenomenon that involves turbulence, loss of air-fuel mixture during inflow and outflow into the cylinder. The objection of this study is to perform port flow analysis on ICE to determine flow rate and swirl at different valve lift under stationary engine parts.Methodology employed to analyze and solve the ICE port flow simulation is the use of CFD software that uses the finite volume method of numerical analysis to solve the continuity, Navier-Stokes and energy equations governing the air medium in the internal combustion engine cylinder. The model geometry for the analysis was generated using the Ansys Design Modeller for one cylinder, one suction port and one exhaust port, and two valves. The domain considered is internal combustion engine suction port with 86741 nodes and 263155 elements.</p> <p>Study results revealed that air mass was more concentrated around the valve and inlet port cross-section with swirling motion seen, air stream experienced turbulence as it flowed downwards inside the cylinder, air stream spread was turbulent which will eventually enhance smooth combustion, swirling air stream moves towards the cylinder wall where it experienced tumbling and turbulent which will eventually enhance smooth combustion. From the simulation it was revealed that mass flow rate of inlet air increases with valve lift.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Aspects and Influence of Social Media Marketing in Today’s World: A Review of Scholarly Articles 2021-01-12T11:38:13+0530 Dr. Sourabh Bhattacharya Prof. Arpita Majumdar <p>Social media has carried out a lot of value additions for different stakeholders in today’s world. However, comprehensive literature reviews on different aspects of social media marketing are quite a few. Also, researchers working in this burgeoning area are eager to know the opinion of past researchers. For this article, a systematic literature review of scholarly articles, related to social media marketing, had been done to collect, examine and analyze previous studies related to social media marketing. Overall, the paper has tried to present a holistic viewpoint of experts on social media marketing.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Estimating Population Mean in Sample Surveys 2021-01-12T11:37:08+0530 Dr. Vyas Dubey Dr. Minal Uprety Ujjwal Dubey <p>The paper deals with a generalized estimator of population mean which includes several estimators as its particular cases. Under certain conditions, the proposed estimator is more efficient than existing estimators. Results are supported by numerical illustration.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Complexity Neural Networks for Estimating Flood Process in Internet-of-Things Empowered Smart City 2021-01-12T16:43:54+0530 Mustafa Ahmed Othman Abo Mhara <p>With the advancement of the Internet of Things (IoT)-based water conservation computerization, hydrological data is increasingly enriched. Considering the ability of deep learning on complex features extraction, we proposed a flood process forecasting model based on Convolution Neural Network(CNN) with two-dimension(2D) convolutional operation. At first, we imported the spatial-temporal rainfall features of the Xixian basin. Subsequently, extensive experiments were carried out to determine the optimal hyper parameters of the proposed CNN flood forecasting model.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research Impact of Demonetization on the Various Sectors of Indian Economy 2021-01-13T06:56:21+0530 Dr. Vinay Chandra Surabhi Srivastava Mayank Jindal <p>Demonetisation is an act of cancelling the legal tender status of a currency unit. It is a process when the government pulled out a unit of currency from the total circulation of the economy. The concept of demonetisation is not new, at first French used demonetisation then after most of the countries has adopted demonetisation to clean up the economy from corruption and inflation. India has adopted demonetisation three times: At first in January 1946 when RBI demonetised Rs. 1000 and Rs. 10000 currency notes. and again in&nbsp; 1978 by Moraji Desai of Rs. 1000, 5000, 10000 banknotes were demonetised and both demonetisation were held to eradicate black money. But the term Demonetisation became familiar on 8 November 2016 when P.M. Mr Narendra Damodar Das Modi announced Rs.500 and Rs.1000 currency notes will be no longer as legal tender status from the past midnight to unearth the corruption, black money and terror funding. Therefore this research paper is an attempt to throw the light on effect of demonetisation launched by NDA Government.</p> 2020-12-31T00:00:00+0530 Copyright (c) 2020 International Journal of Engineering and Management Research